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Lululemon: Store Product Notification

OVERVIEW

Lululemon Athletica is a billion-dollar, yoga-inspired apparel company operating over 500 stores in 17 countries.

PROBLEM

Cultivating a strong sense of community through in-store events and local products is essential for the brand. But Lululemon needed an easy way to share this store-specific info with relevant customers while maintaining corporate control over email design.

Within weeks, our team developed a custom solution allowing Lululemon to create consistently branded emails 

while giving local stores the flexibility to select products and content to send to their specific distribution lists.

Our Solution

  • Customizable Templates

    Created email templates and components that can be independently authored and sent to store-specific distribution lists on independent or manual schedules.

  • Consistent Messaging

    Maintained consistent brand messages by building a custom product integration that uses approved marketing product images and information from the company website in customer emails.

  • Flexible Permissions

    Tailored workflow and permissions to divide content permissions, with corporate retaining control over branding elements and stores gaining control over content.

Our Results

  • 500k Increased efficiency in email creation

  • 32% Decrease in call centre support volume

  • 12% Increase in conversations

  • 64% Increased efficiency in email creation

  • 350 Emails sent per week

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