Insure your systems’ stability with our team of AEM experts.
Digital On Six’s AEM Technical Assistance Program offers AEM clients 3 tiers of flexible support options to minimize downtime and quickly resolve issues. Our team of experts acts as your first line of support and liaison with Adobe and service providers, ensuring your web properties remain operational. So you can rest easy and just focus on delivering exceptional digital experiences to your users.
| BronzeStandard | SilverAdvanced | GoldPremium | |
|---|---|---|---|
| What's Included | |||
| AEM Support: On-prem, Cloud | Yes | Yes | Yes |
| Custom Code Support | Yes | Yes | Yes |
| Root Cause Identification | Yes | Yes | Yes |
| Troubleshooting and Debugging | No | Yes | Yes |
| Integration Support | No | Standard Adobe and Google | Any 3rd Party Integration |
| Enhanced Support | No | No | Yes |
| Uptime Monitoring | No | No | Yes |
| Diagnostic Report | No | No | Yes |
| Site performance report | No | Annual | Quarterly |
| Services | |||
| Response Times | < 24 hours | < In 8 hours | < 1 hour |
| Ticketing System | Yes | Yes | Yes |
| Channels | Web, Email | Web, Email and Phone | Web, Email and Phone |
| Price | Packages range from $5000 - $10,000 per month | Contact us | Contact us |
BronzeStandard
What's Included
-
Yes
AEM Support: On-prem, Cloud
-
Yes
Custom Code Support
-
Yes
Root Cause Identification
Services Levels
-
< 24 hrs
Response Times -
Yes
Ticketing System
-
Channels Web, Email
-
Support Hours Standard Buisness Hours
Price
-
Packages range from $5000 - $10,000 per month
SilverAdvanced
What's Included
-
Yes
AEM Support: On-prem, Cloud
-
Yes
Custom Code Support
-
Yes
Root Cause Identification
-
Yes
Troubleshooting and Debugging
-
Standard Adobe and
Google Integration Support -
Annual
Site Performance Report
Services Levels
-
< 8 hrs
Response Times -
Yes
Ticketing System
-
Channels Web, Email, Phone
-
Support Hours Extended business hours
Price
-
Contact us
GoldPremium
What's Included
-
Yes
AEM Support: On-prem, Cloud
-
Yes
Custom Code Support
-
Yes
Root Cause Identification
-
Yes
Troubleshooting and Debugging
-
Any 3rd Party Integration
Integration Support -
Yes
Enhanced Support
-
Yes
Uptime Monitoring
-
Yes
Diagnostic Report
-
Quarterly
Site Performance Report
Services Levels
-
< 1 hour
Response Times -
Yes
Ticketing System
-
Channels Web, Email, Phone
-
Support Hours 24/7
Price
-
Contact us
If you’re interested in learning more about our AEM support services, please contact us today to schedule a consultation. We’ll work with you to determine the level of support that fits your needs and provide you with a tailored quote.