Project Manager

Digital On Six is seeking a Project Manager to join our Professional Services team, leading and executing implementations of Digital On Six products and solutions to bring our clients’ social missions to life.

You enjoy variety and the challenge of managing and performing tasks on both major software implementations and ad hoc projects. As a Project Manager, you will work with Client Success Managers, Implementation Consultants and technical team members in support of implementing our products with our clients.

You will set projects up for success in collaboration with various internal stakeholders, be a key collaborator in delivering projects on time and provide our clients with an exceptional service experience. You will be responsible for managing the administrative side of our implementation pipeline, which is composed of three pillars: Project Documentation & Reporting, Communications and Administration.

You are someone who is technically-oriented with expert organizational skills, creative in solutions-oriented thinking, thrives in a fast-paced environment, and does it all with a positive, can-do attitude. An adept communicator, you can translate difficult concepts into layman’s terms and act as the interpreter between technical and non-technical project stakeholders. If you like being at the centre of projects and guiding them to success with a company helping its clients to change the world, read on!

What You Will Do

Responsible for implementation and overall project delivery of medium and larger client projects for new and existing Digital On Six clients
Collaborate with design and technical resources to scope and deliver projects to maximize client and end user experience
Conduct project status meetings and provide regular status reporting to clients, including risk logs for ongoing mitigation
Develop Project Charters, Project Plans and Statements of Work to meet client requirements, providing exceptional client and value-added service
Own and execute various key project management functions including resource management, internal/client reporting and executive communications
As required, conduct key client meetings in person, at client sites such as project kick-off, requirements gathering sessions, status updates, etc.
Create detailed project transition documentation leading up to client launches, preparing Relationship Management teams to support client-side administrators and end users post-launch
Capture client business requirements for any non-standard requests, ensuring early collaboration with any other Digital On Six teams impacted, such as Product, Client Success, Data Compliance, etc. as required
Set clear project expectations and timelines required to deliver the outlined scope, coordinating with internal technical and relationship teams to ensure timelines can be met
Serve as a primary point of contact to assigned clients, communicating with clients on various project deliverables, questions and requests via email; exceptional writing skills are a must
Provide assistance to resolve issues that may arise during the product configuration, testing or post-launch phases that may be required immediate assistance
Perform quality assurance reviews on all work you do and done by technical teams
Lead multiple projects at once while paying strict attention to detail
Maintain an in-depth understanding of Digital On Six’s suite of products and services
Contribute to the success of the Client Projects team, leading continuous improvement initiatives and providing support to team members, for example

What You Bring

Minimum of two years in a technically oriented role
2-5 years in a Project Management role, preferably in a SaaS environment
Working knowledge and experience with MS Office (Excel, Word, etc.)
Experience with project planning software such as Microsoft Project, Smartsheet etc.
Experience in creating workflow diagrams using Visio, Lucid chart, etc.
Experience with internal collaboration tools such as Jira or Confluence, etc.
Intermediate HTML knowledge is a plus
Experience working together with cross-functional and/or remote teams to achieve common goals and client outcomes
Excellent communication skills, responding to client requests quickly and competently, demonstrating exceptional verbal and written communication skills
Strong organizational and time management skills
Strong negotiation skills, managing priorities with internal technical teams or with client-side teams to avoid scope-creep, for example
The ability to work independently, with little or no supervision, to complete client software configuration and training
Detail-oriented multi-tasking working style, managing multiple projects at once while constantly reviewing/updating priorities and paying strict attention to detail
Results-oriented, resourceful and proactive attitude, knowing that delivering on promises is the basis of relationship health and longevity
Good judgment; understanding that both the “how” and the “why” are part of solution-building and keeping the larger picture in mind when considering the path forward
Collaborative approach and team-player mentality, relying on other team members for assistance when needed and knowing when to ask for help. Correspondingly, providing assistance to others when needed
Bilingual French/English proficiency at a fluent, C-level capacity is a bonus

If you are an experienced Project Manager looking to join a dynamic team and work on innovative projects, we would love to hear from you. Please submit your resume to careers@digitalonsix.com.