In today’s world, especially since covid, many companies are operating on a hybrid remote work model or even fully remote.
This shift since Covid-19 opens up the need for fully functioning and efficient internal communications systems. At Digital On Six, as an adobe agency partner, we have seen a rise in Internal portal project requests. Portals play a crucial role in facilitating communication, collaboration, and overall productivity within an organization and it is common for businesses to often prioritize activities that directly impact the bottom line, such as sales, marketing, and product development. Internal communications may be seen as a secondary priority, however, if your employees are experiencing any of the below pain points, it may be time to assess and evaluate your current system.
Poor User Engagement: If employees are not actively using the portal or frequently complain about its usability, it’s a clear sign that the system is not meeting their needs. Adding an analytics tool such as Adobe Analytics of Customer Journey Analytics would be beneficial to show user engagement.
Inefficiencies and Slow Processes: If employees spend a lot of time searching for information, or if there is too many documents that are disorganized and cluttered with outdated information, your portal may need an upgrade.
Outdated Technology: If your portal lacks essential features like real-time messaging, video conferencing, collaborative document editing, or comprehensive search functionality, an upgrade could significantly improve productivity.
Integration Issues: If your current portal is slow and/or does not integrate well with other tools and systems your company uses, it can lead to fragmented information and communication silos which is a frustrating way to work.
Mobile Access: With the rise of remote work, your portal should be mobile-friendly, if it's not, you are missing significant productivity gains. Mobile access is important.
Security Concerns: If your portal has security vulnerabilities or does not comply with current data protection regulations, it is critical to revamp it to ensure data security and compliance. Outdated systems can also pose security risks and especially if the system has important and proprietary information.
Scaling and Workflow Issues: As your company grows, your internal communication needs may become more complex. If you find that you need to use multiple systems to accomplish what a single, modern portal could handle, consolidating into a more efficient platform could save time and resources.
Internal inefficiencies can cost an organization more than just time and money. It is the morale and emotional frustrations that are often left unseen and unnoticed when communicating online as a daily routine mode of working together.
At Digital On Six, we have helped customers build out their internal communications portals using Adobe Experience Manager as an extension to their CMS web property for an optimal user experience. If your company is on AEM, and you are struggling with internal outdated platforms, we would be happy to discuss how to upgrade your portals quickly and inexpensively.
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